Fees & payment policies

Our fees

All fees, diets and drug charges are subject to VAT at the current rate.  Fee levels are determined by the time spent on a case and according to the drugs, materials, consumables and diets used.  You will receive an itemised invoice upon request after every consultation, surgical procedure or transaction with us. Common fees are displayed in our waiting room folder and more information can be obtained from our staff.

Payments

Clients are respectfully reminded that payment is due at the time of each consultation. We cannot offer credit.  Please speak to one of our members of staff before treatment commences if you think that you may not be able to afford the cost of treatment. To make it easier for clients, we now accept most major credit cards.


Preferred methods of payment are cash or credit/debit cards.  Due to recent problems and to help prevent fraud, cheques will now only be accepted when accompanied by a valid cheque guarantee card.  Please do not be offended when our staff ask to see your cheque card, they are merely following instructions.


By using our surgery and facilities it is deemed that the above policy is accepted by clients. Non payment of accounts is a serious matter, and clients who fail to make payment in full at the time of provision, unless previous exception has been made, could face further action including legal proceedings. They will be expected to pay all costs incurred by Abbotswood Veterinary Centre from third parties such as but not limited to collection agents and tracing costs, due to us considering it necessary to take action to recover any amount of money owed to Abbotswood Veterinary Centre.